Utilities

Utilities

arrow icon
PDF CART
View Pages
You haven't selected any pages yet.
Electric
Wastewater
Water
Natural Gas
Telecommunications
Electric

Slade Mitchell, Energy Marketing Administrator for City Water & Light, expresses the strength of our municipally owned utility:

“Jonesboro City Water & Light has excess capacity in the water, wastewater and electricity areas. We offer some of the lowest rates in the country and have not had an electric rate increase since 1984.  We believe that CW&L’s position will remain strong in the future, thus greatly benefiting our community in numerous ways for years to come.”

Capacity and Demand (Approximate)

Fuel Capacity (MW) Approximate % of Total Capacity
Low Sulfur Coal 250 48.5%
Federal Hydro 80 15.5%
Natural Gas 175 34.0%
Solar 10 1.9%
TOTAL GENERATING CAPACITY 515 100%

Peak Demand : 308.6 MW (July 8, 2022)

Simulated Industrial Electrical Bill

Peak Demand kWh used (kWh) **Total Bill
1,000 612,000 $43,024.32   (7.03 cents per kWh)
5,000 3,060,000 $215,121.60 (7.03 cents per kWh)

*Rates are provided in good faith, but please contact a CWL representative to confirm that rates are current.

**Bill assumes 95% power factor, discounts for both primary metering and customer-owned transformer, and most recent energy adjustment (EAC), which accounts for fluctuations in wholesale energy costs.  Taxes are included.

Rate History and Projections

Date of last base rate increase 1984
Projected base rate increase in 5 years 0%

Source: City Water & Light; February 2023

Contact Information

Slade Mitchell

Slade Mitchell

Energy Marketing Administrator, CWL

City Water & Light 400 East Monroe St. | P.O. Box 1289
Jonesboro, AR 72403-1289
Wastewater

Capacity and Usage

East Side Wastewater Treatment Facility Capacity
Treatment Capacity 13.5 MGD
Current Flow 7.6 MGD
Surplus Capacity 5.9 MGD
West Side Wastewater Treatment Facility Capacity
Treatment Capacity 3.0 MGD
Current Flow 2.1 MGD
Surplus Capacity 0.9 MGD
Type of Treatment

East Side Wastewater Treatment Facility:Activated Sludge with Extended Aeration
West Side Wastewater Treatment Facility: Trickle Filter

Wastewater and Surcharges*

Usage (Gallons) Bill ($$) WITHOUT TAXES
First 1,000 $7.50 Minimum Bill
Next 13,000 $3.36 per 1,000 Gallons
Over 14,000 $2.26 per 1,000 Gallons
Surcharges
Excessive Strength Surcharge 12.8 cents/lb of BOD and TSS for concentrations greater than 250 mg/l
Fats, Oils, and Greases (FOG) Charges 37.7 cents/lb of FOG for concentrations greater than 100 mg/l
Excessive Strength Capacity Charge 17.6 cents/lb of BOD or TSS whichever is greater, for concentrations greater than 250 mg/l
 

*Rates are provided in good faith, but please contact a CWL representative to confirm that rates are current.

Wastewater rates are adjusted annually (in February) by the percent change in the  Consumer Price Index.

Source: City Water & Light; February 2023

Contact Information

City Water & Light 400 East Monroe St. | P.O. Box 1289
Jonesboro, AR 72403-1289
Water

Capacity and Usage

Treatment Capacity 44.7 MGD
Peak Usage (June 30, 2012) 29.26 MGD
Surplus Capacity 15.44 MGD
Storage (Elevated and Ground) 17.8 MGD
Water Source 29 Deep Wells

Method of Treatment

  • Aeration
  • Chlorination
  • Phosphate and Sodium Hydroxide treatment for corrosion control
  • Fluoridation

Typical Finished Water Analysis

Parameter Concentration
Hardness 78 mg/l as CaCO3
Fluoride 0.84 mg/l
pH 7.9 SU
Iron 0.06 mg/l
Alkalinity 40 mg/l
Phosphates 0.43 mg/l as PO4

Water Rates

Usage (Gallons) Bill ($$) Without Taxes
First 1,000 $7.04 Minimum Bill
Next 199,000 $2.41 per 1,000 Gallons
Over 200,000 $1.69 per 1,000 Gallons

*Rates are provided in good faith, but please contact a CWL representative to confirm that rates are current.

Water rates are adjusted annually (in February) by the percent change in the Consumer Price Index.

Source: City Water & Light; February 2023

Contact Information

City Water & Light 400 East Monroe St. | P.O. Box 1289
Jonesboro, AR 72403-1289
Natural Gas

Contact Information

Summit Utilities
Customer Service: (800)-992-7552 
Report a Gas Leak: (800)-992-7552
www.summitutilities.com

For payment information please click on Summit Utilities' website address above

Transmission System: Summit Utilities Energy Gas Transmission

Telecommunications

Telecommunication services are vital to the success of business.  Jonesboro’s telecommunication providers offer a full range of services to fit the specific needs of your company. 

When it comes to carrying enterprise information—for large or small businesses, with employees that are on-premise, mobile or remote—Jonesboro’s sophisticated telecommunications infrastructure offers a seamless network rivaling larger metro areas.

With 100% fiber optic broadband coverage, and multiple options for connectivity and services, Jonesboro businesses can globally interface utilizing the most advanced, innovative communications technologies.

Available services include voice services and systems, High Speed Internet with speeds up to 100 mbps, commercial cable TV, custom networking, hosted services and colocation.

Important characteristics of Jonesboro’s telecommunications infrastructure include:
  • FIBER — Jonesboro enjoys universal broadband fiber coverage within the city limits and throughout established business corridors, utilizing SONET rings, Ethernet architecture and Next Generation Network strategies for redundancy and protection. Fiber connections are available to all major buildings and industrial sites.
     
  • POPs — Three companies maintain long distance points of presence (POPs) in two central offices and a cable headend in Jonesboro, equipped with digital switches featuring the latest generic software for enhanced connectivity and reliability.
     
  • BROADBAND — The newest digital-age services are used to prioritize Internet traffic for avoidance of congestion and failures. Installation of business broadband typically only takes one to two weeks. Hundreds of local employees manage and maintain the Jonesboro network.
     
  • CAI DESIGNATION — Because Jonesboro is centrally located within the Northeast quadrant of the state with multiple broadband wireless and wireline carrier options, it has been designated Community Anchor Institution status. This federal and state designation allows for additional networking capabilities and opportunities, including ARE-ON (fiber connectivity among the 22 state-supported community colleges) and Arkansas elink (a project enhancing broadband resources in healthcare, public safety and education/research).
     
  • DIRECT CONNECTIVITY — Jonesboro offers multiple options for both carriers and routes for directly connecting to other locations both regionally (Little Rock, Fort Smith, Bentonville, Rogers, Springdale, Fayetteville, Harrison and Memphis) and nationally (St. Louis, Chicago, Dallas, Nashville, New Orleans, Kansas City, and Atlanta).
     
  • CARRIERS — Carriers supplying telecom services in Jonesboro include AT&T, Ritter Communications, Level 3, Suddenlink and RasorNET (a statewide consortium specializing in rural fiber connectivity for surrounding areas).
     
  • WIRELESS — 3G and 4G coverage across Jonesboro is provided by AT&T Mobility, Sprint and Verizon Wireless.

Telecommunication Providers

AT&T Arkansas
723 S. Church Street
Jonesboro, AR 72401

Residential: 1-800-288-2020

Ritter Communications
2400 Ritter Drive
Jonesboro, AR 72401

Optimum
1520 South Caraway Rd.
Jonesboro, AR 72401

Contact Our Team
Mark Young - President & CEO
Mark Young
President & CEO
Steven Lamm
Steven Lamm
V.P. of Economic Development
Shelle Randall - Director of Workforce Development & Existing Industry
Shelle Randall
Director of Workforce Development & Existing Industry
Donna Holt - Executive Assistant
Donna Holt
Executive Assistant